Hiring for Receptionist-cum-Telecaller

//Hiring for Receptionist-cum-Telecaller
Hiring for Receptionist-cum-Telecaller

Required: Receptionist-cum-Telecaller

Job Description

At Apeksha Telecom, we rely on knowledgeable professionals to interact with our valued customers when they have questions or concerns. We’re looking for a highly skilled representative to join our team as a Receptionist-cum-Tele caller, counselling the visitors along with managing the inbound & outbound calls.

The ideal candidate is a quick learner who can learn and adapt the scripts as needed (as issues arise during a call). As the voice of our company, the candidate must possess excellent communication and interpersonal skill, and enthusiasm for helping consumers and driving satisfaction.

Objectives of this Role

  • Handle a defined volume of inbound and outbound calls in a timely manner.
  • Follow communication scripts and use knowledge of the company’s services to go off-script when necessary.
  • Identify customer needs, research issues, resolve complaints, and provide solutions.
  • Maintain ownership of calls throughout the lifecycle of the caller’s request, including follow-ups with end-users and escalation team
  • Recommend improvements to systems and processes for improved organizational efficiency

 Daily and Weekly Responsibilities

  • Only female candidates with minimum 2 years of experience are preferred.
  • Must have good communication skills in English and Hindi
  • Must have good knowledge in Advanced Excel.
  • Have to make calls to the candidates, institutes and companies.
  • Should be able to explain the various educational courses offered here.
  • Should be able to convince the candidates and generate leads.
  • Timely sharing verified leads.
  • Timely follow-up of the candidates has to be taken.

Skills and Qualifications

  • High school degree
  • Previous experience in a call center or customer support role
  • Strong active listening skill and verbal communication
  • Adept to problem-solving and conflict resolution
  • Ability to multitask, manage time, and prioritize

Preferred Qualifications

  • College degree
  • Sales experience

For any query/ assistance, feel free to reach us at +91-9886577992/ 8800669860.

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Contact Info

A-43, Sector -2, Noida, UP

Mobile: +91-9886577992

Web: www.apekshatelecom.com

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